Frequently asked questions
Can’t find what you’re looking for? Call us on (02) 9988 4299 or send us a message.
Enrolment
What ages do you care for?
Children from 16 months to 5 years. Our toddler program is for 16 months to 3 years, and our preschool program for 3 to 5 year olds.
Our programsWhat are your opening hours?
We’re open 50 weeks a year, Monday to Friday, 7:30am to 6:00pm. We’re closed on public holidays and for two weeks between Christmas and New Year.
Which suburbs do your families come from?
We’re in St Ives on Sydney’s Upper North Shore. Families come to us from across the area, including St Ives, St Ives Chase, Gordon, Pymble and Turramurra. There’s on-site parking for drop-off and pick-up.
How do I enrol?
Book a tour, then join our wait list online. We’ll call you when a place matching your days is available.
How to enrolIs there a wait list?
Yes. Joining early gives you the best chance of getting your preferred days.
Join the wait listCan I book a tour?
Yes, tours run on weekdays. Book online or call us on (02) 9988 4299.
Book a tourSubsidies and payments
How do I find out about fees?
Ask us on your tour, or give us a call on (02) 9988 4299. We’re happy to talk you through our fees and what’s included.
Request a tourAre you approved for the Child Care Subsidy?
Yes, we’re approved for the Child Care Subsidy. It’s paid directly to us and reduces what you pay each day.
Do you offer NSW preschool fee relief?
The NSW Government provides fee relief for eligible children in preschool programs in long day care. Ask us on your tour how it applies to your family.
Daily life
What does a typical day look like?
A mix of group time, play-based learning, outdoor play, meals and rest.
See a day at ShellyTotsAre meals provided?
Yes. We provide nutritionally balanced meals every day, in line with Australian Government benchmarks, and respect the cultures in our centre.
What should my child bring?
Spare clothes, nappies for the young ones, a water bottle and a comfort item. We provide sunscreen, hats and wipes.
Do you teach a second language?
Yes, we run a weekly Mandarin class. We also run a weekly yoga class for mindfulness and self-regulation.
How will I know how my child’s day went?
Through photos and updates on the Kinderloop app, and a chat with your child’s educator at pick-up.
Health, safety and wellbeing
How do you manage allergies?
We’re a nut-free centre, and every child’s individual allergies are catered for. Children with allergies receive special meals tailored to their dietary requirements.
What is your quality rating?
ShellyTots is rated Meeting the National Quality Standard in all seven quality areas.
Do you support children with additional needs?
Yes. We work closely with families and inclusion services to support every child.
How do you help children settle in?
Before your child starts, you’ll visit together for a gentle orientation. Bring a comfort item from home, and we’ll keep you updated throughout the day via the Kinderloop app.